Refund policy

Online Orders

Online purchases can be exchanged within 30 days of delivery. To start an exchange, please email us at CSR@inac.ca with your order number and the item you would like to exchange. Our team will guide you through the next steps.

Please note that online exchanges must be processed online and cannot be completed in-store.

In-Store Purchases

Items purchased in-store can be exchanged within 30 days of purchase. Please bring the item and your receipt to the store, and our team will be happy to assist you. 

Exchange Shipping

If you need to exchange an item because of size, fit, or personal preference, please contact us first. Once the exchange is approved, you will be responsible for the cost of shipping the original item back to us. After we receive the returned item, we will ship the replacement to you at no additional shipping cost.

If the issue was caused by our mistake, such as receiving the wrong size, wrong item, or a defective product, please contact us before sending anything back. In most cases, we will send the correct replacement at no cost to you, and you may not need to return the original item.

Please contact our team before starting any exchange so we can guide you through the correct process.

Orange Shirt Order Update

Due to the high volume of Orange Shirt orders, requests for order changes submitted between now and September 30 will be reviewed after September 30. We may not be able to accommodate changes if an order has already been processed or shipped. 
Thank you for your patience and understanding.

Friendly Reminders

  • Refunds are not available. Exchanges only.
  • Online orders cannot be exchanged in-store.
  • Please include your order slip or receipt as proof of purchase.
  • Wedding and Jewelry items are final sale and cannot be returned or exchanged.